How long will it take to receive my stair parts?
This is our most asked question. Lead times for wood products depend on the product ordered and the type of wood ordered. Many, but not all, Red Oak, Poplar, and Hard Maple products are in stock and ship in just a day or two. Some products and all other wood species require a 2 week manufacturing time. Please do not assume that any product is in stock and will ship immediately. If you need your stair materials to ship fast, please call us to confirm inventory and provide an estimated ship date before you place your order.
Are your wood products finished or unfinished?
All our wood products are sanded and ready for finishing, but unfinished. Wood poplar balusters are offered primed white, but a finish coat of paint will need to be applied. Large orders of newel posts and handrail are available primed white by quotation.
Can you modify your parts to suit my needs?
Yes. We can change heights, widths, lengths, and profiles anyway you like. Please contact us for a quote on the custom changes you require.
Do you offer any hardwoods other than those shown online?
Yes. Not only do we offer other options such as: Lyptus, Cumaru, Ipe, Tigerwood, Douglas Fir, and White Pine, you can provide your own lumber if we don’t have access to it.
Do you sell LJ Smith Stair Parts?
Do you offer exterior stair parts?
Yes. White Oak and African Mahogany are the two standard wood species we offer that hold up well outside. However, they must be manufactured with exterior grade glue, which costs an additional 20%. While not shown online, we do offer Ipe stair and deck parts.
What is your return policy?
Wood products are not returnable. There are no exceptions. Iron products are returnable with a 25% restocking fee. You are responsible for the return shipping costs.